*Experience Policy - revised 3/8/22 *
Our time is valuable, and so is yours. To ensure the best outcome for our team, and guests, we respectfully request 24 hours notice for cancelled haircuts, and 48 hours notice for cancelled color appointments. If reservations are cancelled inside of this window, guests will be responsible for paying 100% of the service UNLESS we are able to fill your space with a guest from the wait list. We understand this is extreme to some, and we have done our best to be accommodating. Unfortunately this decision has come from nearly $60,000 in cancelled appointments between October and February.
While we understand there are circumstances outside our control, we will assess each occurrence individually.
In the event our experience policy is not something you are comfortable with, we completely understand and respect your opinion.
To properly cancel your appointment you must call our reservation specialist at 610-432-2400, you can no longer cancel an appointment via text.
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If you are more than 15 minutes late to your experience, you may be asked to reschedule. It is unfair to the guest who is scheduled after you. Likewise on our end, if we are running behind due to unforeseen circumstances we will do our best to call or text you in advance.
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* NEW GUESTS *
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We ask that you reserve a " new guest connect session " prior to any color service. This is a complimentary service to go over budget, timing, and hair goals. We will be requiring a deposit that is 50% of the cost of service to reserve your preferred time if booked online or via our mobile concierge. This deposit will be applied to your service at check out.
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** GRATUITY **
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For our guests who leave gratuity, effective January 12, 2022 - we will only be accepting cash. We know this is an inconvenience for some, and appreciate the understanding. While we are doing our best to navigate increased expenses, small changes like this help on the back end by alleviating unnecessary additional expenses.
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We understand life happens, and we try to be accommodating as possible.
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